Refund and Cancellation Policy

Last updated: September 2026

At ReskinDev, we strive to ensure a fair and secure environment for both Buyers and Sellers. Our platform uses an escrow system, meaning funds are held securely until the ordered service is delivered and accepted. This policy outlines how order cancellations, disputes, and refunds are handled.

1. Order Cancellations

Orders can be cancelled under the following circumstances:

• Mutual Agreement: Both the Buyer and the Seller can mutually agree to cancel an order at any time before it is marked as "Completed."
• Late Delivery: If a Seller fails to deliver the work within the agreed-upon timeframe, the Buyer has the right to request an immediate cancellation and refund.
• Unresponsive Seller: If the Seller is unresponsive or fails to begin working on the project after requirements are submitted, the Buyer may request a cancellation through our Support team.

2. How Refunds are Processed

When an order is successfully cancelled, the funds are handled as follows:

• Refund to Balance: By default, cancelled order funds are immediately returned to the Buyer's ReskinDev Account Balance. These funds can be used to purchase other services on the platform.
• Refund to Original Payment Method: If a Buyer prefers to have the funds returned to their original payment method (e.g., Credit Card, PayPal), they must contact our Support team. Please note that processing times for external refunds may take 5 to 10 business days depending on the payment gateway and bank.

3. Post-Delivery Refunds (Completed Orders)

Once an order is marked as "Completed" (either manually accepted by the Buyer or auto-completed after the review period), the funds are cleared and transferred to the Seller's account.

• We do not issue refunds for cancelled orders once they have been marked as Completed.
• Buyers are strongly encouraged to review the delivered work carefully and request Revisions if the delivery does not meet the Gig description before accepting the order.

4. Dispute Resolution

If a Buyer and Seller cannot reach an agreement regarding a delivery or cancellation, they can open a dispute by contacting ReskinDev Support. Our mediation team will step in to review the order, the Gig description, the provided requirements, and chat history to make a final, binding decision.

5. Non-Refundable Fees

Please note that any processing or transaction fees charged by third-party payment gateways during the initial deposit may be non-refundable, depending on the payment provider's policies.

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